You are on the Contact us page. Please feel free to ask any questions or send us your offers. We try to answer your questions as soon as possible. But the response time can be up to 24 hours. It depends on the time difference between different countries and continents.

Contact Us via Email:

If you have not received a response from us within 24 hours, please check the spam folder or contact us again.

Please note that we ship our products worldwide. Our transit warehouses in the USA and Europe allow us to deliver our goods much faster and cheaper than direct delivery from Russia. For example, the delivery time for our US customers is approximately 1-3 days. These are the official delivery dates of the USPS Postal service. For our customers from Europe, the delivery time is approximately 2-7 days.

Attention, that sometimes the delivery time may be longer due to weather conditions or overloading of postal services.

Please also note that if you ordered products on our website that:
1) made according to your personal order (for example, a bracelet);
2) or the product is physically located not in the USA, but in Europe (this is indicated on the product page);
In such cases, these goods are sent from Europe from our warehouse to you. Delivery time for these items from Europe to the US for example is approximately 10-12 business days unless there is a postal delay.


Business address:

KARELIA Trgovina in storitve, d.o.o.

PreŇ°ernova ulica 49

Murska Sobota 9000


TAX Number: SI 40536289

Registration Number: 9095268000

Phone number: +38640752391


Production address:

Russian Federation

Republic of Karelia, Petrozavodsk, 185031


mobile: +0079814021885