Free Shipping

We offer free standard shipping on orders of $35 USD / €35 EUR or more to:

  • United States
  • United Kingdom
  • European Union countries

For orders below $35 USD / €35 EUR, standard shipping starts at $3.99 USD / €3.99 EUR.

The exact shipping options and costs are calculated automatically after you enter your delivery address at checkout. The final shipping cost is always displayed before payment.

Shipping costs may vary depending on the destination, package weight, and selected shipping method.

Where We Ship From

We ship worldwide from our fulfillment locations in:

  • United States — Pennsylvania
  • European Union — Slovenia

Our shungite products are made from genuine shungite stone sourced from Karelia, Russia. Part of our inventory is stored in the United States and Slovenia to provide faster delivery to our customers.

Orders are normally shipped from the fulfillment location best suited to the customer’s destination and current product availability.

If a product is temporarily unavailable at the nearest location, it may be shipped from another fulfillment location. In this case, delivery may take longer.

Order Processing Time

Most orders are processed and prepared for shipment within 1–3 business days after payment is received.

Custom-made or personalized products, including custom bracelets, necklaces, pendants, and engraving orders, may require an additional 1–3 business days for production.

Processing time is separate from carrier transit time.

Estimated Transit Times

After your order has been processed and shipped, estimated carrier transit times are:

  • United States: approximately 2–5 business days
  • European Union & United Kingdom: approximately 2–7 business days
  • Canada: approximately 7–20 business days
  • Australia, New Zealand & other international destinations: approximately 10–30 business days

These are estimated transit times and are not guaranteed delivery dates.

If an item must be shipped from a fulfillment location outside your region, the estimated delivery time may differ. If delivery time is important to you, please contact us before placing your order.

Express Shipping

Express shipping via FedEx may be available at checkout depending on the destination.

Available services, estimated transit times, and the exact shipping price are displayed during checkout before payment.

If you select courier or express shipping, please provide a valid phone number. The carrier may need to contact you regarding delivery.

Shipping Carriers

Depending on the destination and selected shipping service, orders may be shipped using:

USPS, UPS, FedEx, DHL, Pošta Slovenije, or other international postal services.

Tracking

A tracking number is provided for shipped orders whenever tracking is available for the selected service.

After shipment, you will receive an email containing your tracking information. If you do not receive the email, please check your spam or junk folder or contact us.

The amount and frequency of tracking information may vary depending on the destination country and postal operator.

Delivery Delays

Delivery estimates may be affected by circumstances outside our control, including:

  • weather conditions
  • customs processing
  • postal or courier delays
  • transportation disruptions
  • local holidays
  • incorrect or incomplete delivery information

We cannot guarantee carrier transit times.

If your order appears to be delayed, please contact us and we will help investigate its status.

Lost or Undelivered Orders

If your shipment is confirmed as lost or is not delivered within 30 business days after shipment, please contact us.

Depending on the circumstances, we will provide either:

  • a free replacement shipment, or
  • a full refund.

If a shipment cannot be delivered because of an incorrect address provided by the customer, refusal of delivery, failure to collect the parcel, or another circumstance within the customer’s control, shipping charges may not be refundable.

Damaged Orders

We visually inspect products before shipment and use protective packaging.

If your order arrives damaged, please contact us and provide photographs of:

  • the damaged product
  • the packaging
  • the shipping label or tracking number

We will review the issue and provide an appropriate solution, which may include replacement or refund.

Returns and Refunds

Our return and refund conditions are described separately in our Return & Refund Policy.

Please review that policy for information about return periods, eligibility, return shipping costs, and refunds.

Contact Us

If you have questions about shipping or need an order by a particular date, please contact us before placing your order.

We will confirm the available shipping options for your destination.