Delivery

To which countries do you deliver your shungite products?

We deliver our products all over the world. USA, Canada, Great Britain, Germany, France and others.

What is the delivery time?

The delivery time is about 1-3 business days for our customers from the United States of America. For buyers from Canada, the UK and Europe, the delivery time is about 5-12 days. Please note that the delivery time is indicated without taking into account the order processing time (1-2 days) The delivery time is indicated approximately, sometimes the delivery time may be a little longer due to bad weather conditions or other disruptions in the postal services. We ship all our goods via USPS or UPS.

How much does the delivery cost?

The shipping cost starts from USD 7.90. But for all our customers, free shipping is available for orders worth more than $ 50 USD. You can also see the final shipping cost in your cart after you specify the shipping address in the shopping cart.

I didn’t receive my order

If you have not received your order within 14 working days, please contact us via the feedback form – Contact us. All our shipments are insured. We will make a full refund of your funds or resend your order to you for free.

I want to return my product

In our store, a refund is valid for any reason within 30 days. The product must not be used and have its original condition.

From which country do you deliver your goods?

All our products are manufactured in Karelia in Russia directly at the authentic shungite stone deposit. We use two of our transit warehouses in the USA (Pennsylvania) and Europe (Slovenia) for delivery our shungite products. We ship our goods from Russia to these warehouses via very Faset Express Post. Thus, our customers from the USA and Europe can receive their goods from a real shungite stone in the shortest possible time. Because the products is already storage on the territory of their country. There is no need for long and tedious shipping across the ocean or multi-kilometer queues across land borders.
Now there is a tense situation around Russia, so direct personal delivery from Russia to the buyer’s address is extremely expensive or the delivery time can be up to 90 days.

Payment

How can I pay for my order

You can pay for any product immediately on the product page via Google Play or Apple Pay. But if you need several different products, then just add these items to your cart. Go to your shopping cart and and choose the most preferred payment option. This is Google Pay, Apple Pay, Credit Card. All these payment methods are provided by the secure Stripe payment service. Your payment data is protected in accordance with the policy of this payment system.
Also, you can use PayPal for the payment. If you want to pay for your order using the PayPal secure payment system or your credit card. Your payment data is protected by PayPal policy.
Please note, your credit card Billing address may differ from your Shipping address. You can specify both of these addresses in your shopping cart. If your billing address matches your shipping address, then you only need to fill in the billing details.

Refund of funds

If your order has not been delivered or you wish to return your order for any reason, then just contact us via the feedback form – Contact us. We will make a full refund within 24 hours or send you a new item for free. All orders of our customers are protected by PayPal policy.

Discounts on payment for your products

As manufacturers, we have one of the lowest prices on the market. This price is fair for our products because we manually carve each product from a single piece of raw real shungite stone. These are not soulless cheap stamped factory molds and shungite forgeries that the market is currently overflowing with. In addition, we have sales sometime for various products in our store. You can see such products in any categories. The prices of these products have a standard price and a sale price.

I can’t pay for my order

Please check your credit card billing address in your shopping cart. Your credit card billing address may be different from your shipping address. You can see these two addresses in your shopping cart. If you have difficulties paying via PayPal, then you probably use your PayPal Business Account for payment. The fact is that our PayPal account has the status of a Business. But transactions between two Business accounts are not available in PayPal. Please use your PayPal account with the status – Personal for payment. Do you still need help? Click – Contact us and describe your problem. We will respond to you immediately during the daytime and within 12 hours at night.

Questions about our products

What are your products made of?

All our products are made of natural shungite stone. Each item is hand-cut from solid pieces of raw natural shungite black stone. These are not pressed factory stamped molds. Indeed, recently shungite has become more popular and many resellers use stamped factory molds or low-quality pallets for sale. We guarantee the highest handmade quality of our products and authenticity shungite.

What type of shungite do you use to make your products?

All our products are made of the third type of shungite from Karelia, Russia. This is black shungite. The carbon content is about 32%. It is this shungite that has become the object of worldwide scientific research in the field of EMF protection and water purification. There is also an elite shungite in our store. This is silver-colored shungite. But this shungite is not suitable for the manufacture of products of geometric shapes, because it is extremely fragile and difficult to process. Shungite, which contains more than 40% carbon, has a gray color and is also not suitable for making souvenirs (pyramids, spheres, pendants, etc.)

Do your shungite products conduct electric current?

Yes, all our shungite products conduct electric current because they are made of original shungite.

How can I be sure that your shungite is real?

Our products have a certificate of quality and authenticity in accordance with Russian legislation on certification of consumer goods. Here is a link to these documents. In addition, all our products have the results of scientific laboratory studies that we received at our Institute of Geology of the city of Petrozavodsk, the Republic of Karelia, the Russian Academy of Sciences.